Refund Policy
Effective Date: July 24th, 2025
At Eyes Open Supply Co., all products are made to order and produced specifically for each customer. As such, we do not offer refunds or exchanges for buyer’s remorse, incorrect sizing, or accidental orders.
1. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 14 days of delivery. To process your request, we require:
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A description of the issue
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A photo clearly showing the damage or defect
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Proof of purchase (e.g., order confirmation)
Upon verification, we may offer a replacement or a full refund at our discretion.
2. Incorrect or Missing Items
If your order arrives with the wrong item(s) or is missing an item, notify us within 14 days of delivery. We will investigate the issue and, if verified, send the correct item or issue a refund.
3. Non-Refundable Situations
Refunds will not be issued for the following:
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Wrong size ordered by the customer
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Change of mind after the order is placed
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Incorrect shipping address provided at checkout
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Delays caused by shipping carriers
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Normal wear and tear or misuse of the product
4. How to Request a Refund
To request a refund or replacement, please email us at: support@eyesopensupply.co
Include your full name, order number, and the reason for your request.
We aim to respond to all refund inquiries within 3 business days.
5. Refund Method
If approved, refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your statement.
6. Contact
For all refund-related inquiries, contact:
Email: support@eyesopensupply.co